University of Housing Profitable Business Through Quality Practices

Exceed customer expectations and increase repeat business by delivering exceptional service to your customers. This course will teach you key strategies for creating value and providing a quality building/remodeling experience for your homeowners. Topics include meeting the quality challenge with customers, with competitors and within your company. This is a “must” for the builder or remodeler who is ready to take his or her company to the next level. As a graduate of this course, you will be able to: • Explain the differences between quality, perception and value • Build quality practices with customers, within your company and with competitors Designations: CGA, GMB. GMR Instructor: James Eggert Location: HBA of Hartford County Office